Terms of Service
Delays, Cancellations, No Shows and Reschedules
If you are going to be late for your appointment time, please contact our office directly by phone at: 760-891-5919. Your instructor will wait 15 minutes. If you are still not available we will need to reschedule the appointment and a $40 cancellation fee will apply. If your instructor is running late due to unforeseen circumstances, we will contact you. Any lost time will be made up at no cost to you.
If you need to cancel/reschedule a lesson, we ask that you give us 48 hours notice. Either call our office or change your appointment using the online scheduling system. No cancellation fee applies if received 48 hours or more before your scheduled lesson. If cancellation is made with less than 48 hours notice a $40 fee will apply. Please call our office with any questions at 760-891-5919.
If we show up for your appointment and you have forgotten, do not have your permit or are not able to complete the lesson, a $40 cancellation fee will apply.
Lost Certificates
Lost Driver Educaton or Behind-the-Wheel completion certificates will incur a $10 replacement fee. Please call the office at 760-891-5919 to request a replacement. It will be mailed out in one business day or you may pick it up at our office at an arranged time.
Instructor Disclaimer
All efforts will be made to honor your requested instructor. However, due to unforeseen circumstances, we do reserve the right to replace instructors when absolutely necessary.
Scheduling lessons
We now offer an online scheduling system for you to schedule your lessons. Once you have registered and paid at our website, alliancedefensivedrivingschool.com, you will receive instructions for our online scheduling system. We recommend scheduling your first lesson as soon as you have gotten your permit, your second lesson after about 10 hours of practice and your third lesson within the week before you are scheduled to take your DMV driving test. Should you have any questions, concerns or need assistance with scheduling lessons, please call our office at 760-891-5919. We will be happy to help.
Refunds
Please call our office to request a refund. 760-891-5919.
No refunds after 6 months from the purchase date. All lessons must be completed 12 months from the initial purchase date.
Additional Information
DL400D Certificates: The DL400D Certificate will be available for students between 15 1/2 – 18 years of age who have completed six hours of behind the wheel training. The DL400D Certificate will be provided to the student at the end of the last state required behind the wheel lesson.
Expiration: All packages are good for one year from date of purchase
